+ free shipping on orders $50 or more!

Customer Care

SHIPPING & HANDLING 
Orders purchased with our free shipping (over $50) option will be shipped by UPS Ground or USPS. Shipping time will vary. Custom orders will take 2-3 weeks. Orders are processed Monday–Friday, excluding holidays.
 
TRACKING INFORMATION
Once your order has been shipped, a confirmation email with a courier tracking number will be sent out.
 
LOST OR STOLEN PACKAGES
The shipping courier (UPS or USPS) is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. We are not responsible for packages once proof of delivery is provided.
Due to liability of the courier, no refund or exchange will be issued until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process that often take several weeks or more to complete.
 
RETURN POLICY
We offer returns for U.S. customers only within 30 days of the delivery date. Sale items cannot be returned. Your item(s) must be unused and in the same condition that you received it, with the original tags and packaging. Please note that shipping costs will not be refunded.